CUSTOMER CARE
A FEW USEFUL ANSWERS
Ordering
How will I know my order was received?
An order confirmation is sent to the email entered at checkout. Review it promptly and contact us if any detail is incorrect.
Can an order be changed?
Email: service@brinetho.com as soon as possible. Changes cannot be guaranteed once fulfillment begins.
Shipping
When will my order arrive?
Processing normally takes 1–3 business days, followed by an estimated 5–10 business days in transit.
Returns
What is the return window?
Eligible items may be returned within 30 days after delivery. See the Refund Policy for conditions and instructions.
Product care
Where can I find specifications and care guidance?
Materials, dimensions, and care information appear on each product page. Contact customer care if additional information is needed.
TRACK YOUR ORDER
When your order has been dispatched, use the tracking page for the latest available carrier update.
OPEN ORDER TRACKING